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Michael Taylor

Michael has a wealth of experience in providing professional bird, pest control, and environmental services mainly to commercial clients across the UK.  Since starting the business in 2004, Michael has spearheaded its development into one of the leading providers of bird and pest control services in the UK. 


Michael's passion for animals, especially birds of prey, stems from his childhood where at the age of 11 he was introduced to the world of falconry. This is where his career really began! Even to this day, he is personally involved with falconry in the United Arab Emirates.


He combined his fascination with animals with his love for design, media and film which he was studying at college, when he accepted a role as an animal trainer and handler working for the Harry Potter franchise.



After leaving the role, he returned to the North East of England and started the business after identifying a gap in the bird and pest control market. 


Contego has gone from strength to strength and has continued to develop as Michael learned more about the business he loves and brought in industry experts to take the company forward. Contego now provides a range of support services aimed specifically at its target markets. 

Contego’s clients include construction companies, facilities management companies, and a wide range of blue-chip commercial companies. But no matter which client the company are working with, Michael’s aim has always been simple; to grow and develop the company by providing real solutions to the customer


His focus is very much on innovation, strategy, staff development and operations which will give Contego a sustainable, competitive advantage and create long-term positive working partnerships with clients. This has been and continues to be, his formula for success.

Managing Director
Norman Smith
Managing Director

Norman started his pest career as a child helping his father control rats in the farms around his mining village in County Durham. From this, he developed his passion for pest control and customer service.

Norman started working with a small national pest business in 1999 as a technician and worked across all divisions including operations, sales and admin until the business was sold to the Mitie Group in 2003. He was instrumental in the transformation of the Mitie Pest Control into the major player in the pest control market within the UK right up until its sale to Rentokil in 2018.

Norman has been account director for many national blue chip businesses including the Coop and Greggs and has delivered some of the largest bird control programmes in the UK. He maintains a passion for customer service and prides himself on delivering pest-free buildings to Contego's clients.

Business Support Manager and Digital Marketing
Kirsty Taylor
Business Support Manager and Digital Marketing

Kirsty is the Business Support and Finance Manager at Contego. Her role involves overseeing the business support team and assisting the MD in his role. She is continuously working to refine and review our internal processes to ensure we can deliver the best service possible.

Kirsty started her career in retail while she was studying at college and quickly moved into a management role. Her retail/management experience led her to a business support position with a telecommunications company in her home town which allowed her to progress her business management and administration skills.


In 2008, she was keen to develop her management and falconry skills, so she joined Contego. Over the past 10 years, Kirsty has worked in all aspects of the business from operations management to providing falconry services, general pest control and internal auditing to check that client sites meet the BRC standard.



Kirsty has two children, and she works flexibly so she can enjoy family life. After the birth of her son, Kirsty returned to University and completed a Health and Social Care Foundation degree. She is currently completing her AAT level 2 certificate in accountancy.


Kirsty is also a volunteer 'Campaigns Ambassador' for Cancer Research UK. Kirsty lobbies local MPs for their support with current Cancer Research projects as part of this vital community role. She’s also an avid runner, and she raised money for the charity by completing her first Great North Run in 2017.

Operations Manager
Paul Guthrie
Operations Manager

After 18 years in the waste industry, Paul joined Contego as Operations Manager in 2013.  Prior to this, he worked as General Manager looking after transport, sales and operations for 3 waste transfer stations as part of the clinical waste division of one of the UK’s largest waste management companies.

Although he’s new to the Pest Control Industry, Paul has embraced the new challenge he set himself by choosing to move away from the waste industry and has since passed his RSPH Level 2 Award in the Safe Use of Rodenticides, further strengthening his pest control knowledge and skills.

Paul has a keen interest in all types of birds of prey and is a practicing falconer. He flies a Goshawk during the hunting season. This understanding of birds of prey, along with his management experience, allows Paul to play a very valuable role within the team here at Contego.

Head of Business Development
Rob Curston
Head of Business Development

Rob is our Head of Business Development and joined Contego in February 2019 having over 20 years industry experience working with a variety of clients, particularly with councils, managing agents and facilities management companies throughout the UK. 

A seasoned sales professional with an excellent track record Rob started his pest career as a technician at Rentokil in 1997 working his way through the ranks winning Sales Manager of the year in 2002 before moving to Ecolab in 2006. At Ecolab Rob became UK and Ireland top salesman for 9 consecutive years and Global Sales Manager of the Year in 2015.


Rob Says, ‘I consider my success to be down to hard work and preparation. It's also a lot to do with being viewed as a trusted partner by my clients as I receive a large amount of my business through customer referrals a clear sign of the trust and excellent business relationships nurtured by myself. I always go the extra mile as a minimum for all customers.

Rob is a Gillingham season ticket holder and an avid mountain biker you’ll find him every weekend around Medway with friends. A proud family man married to Helen for over twenty years and a proud dad to Charlotte 18 and Alex 14.

Operations Manager (Southern Region)
Luciano Bellenie
Operations Manager (Southern Region)
Luciano started his career in the pest control industry at a very young age, where he was controlling rabbits & rats with the use of ferrets, traps and terriers. He was also one of the youngest professional mole catchers in the UK at 17 years old, professionally removing moles with the use of traditional traps from farms and gardens. 
He then progressed onto corporate pest management dealing with many blue-chip customers on a national scale, delivering high standards of pest management on problem sites and implementing solutions to ongoing infested sites. Luciano then became a field biologist for another national company and specialised in specific rodents, this role involved in-depth inspections/surveys and implementing solutions to remedy issues. 

Luciano then spent the last 5 years of his career in technical sales for a Global Pest Control Company, implementing bespoke solutions to specific customers that had issues with pests, Luciano would combine his technical pest knowledge with practical experience and propose adequate pest solutions for large and small businesses. 

Luciano has a real passion for the industry and a keen interest in rodent biology and behaviour, in his spare time Luciano keeps working ferrets and terriers for the control of rats and rabbits."

Office Manager
Angela Mason
Office Manager

After 32 years in the manufacturing industry and working my way up the ladder from being the office junior to the sales office manager, I was made redundant in 2014. This role involved travelling all over the world representing the company, visiting customers and attending exhibitions and trade missions.

Another part of my role was to do the purchasing for the company, and for this, I had to visit suppliers, both in the UK and internationally.


After my redundancy, I took a position working as a Finance Officer for a charity in the care industry. I then decided I wanted to get back into a sales office environment and I wanted a new challenge, so I joined Contego in May 2016. 

Angela continues to enjoy her varied role with Contego;


“Pest Control was new to me, and I have enjoyed gaining new knowledge in this industry and continue to do so each day. No two days are the same.”

Business Support Administrator
Laura Guthrie
Business Support Administrator

Laura joined Contego in early 2017. She wanted to get back into an administrative role after working in sales and support roles for a number of years. 

She worked in the mailroom industry for several years, selling franking machines and other mailroom equipment before a career change in 2011 meant a move back to Aberdeenshire, where she became Sales Executive for Land Rover. This had been Laura’s dream job from a young age. 


At Contego, Laura is working towards her GC NVQ Level 3 Diploma in Business Administration and she works with area managers across the country, assisting them with scheduling and daily management and support. Speaking of her role, she said;

"I am loving being back in an administration role. Pest control is something completely new to me, it’s so varied and I am gaining more knowledge of the industry every day.”

Apprentice Business Support Administrator
Ellie Davidson
Apprentice Business Support Administrator

Ellie is our Apprentice Business Support Administrator who joined the business in early 2018. After completing her GCSEs and leaving school she enrolled on a Business course at College. However, after a few months, she decided it wasn’t for her and she began to look at apprenticeships she could do to help her start her career. 



Ellie is progressing quickly with customer service and learning Contego’s systems whilst studying towards her Level 3 qualification in Business Administration. 


Speaking of her apprenticeship, she knows she has made the right choice;

“I’m really happy to have been given the opportunity at Contego to begin my working career with the apprenticeship and I’m learning a lot each day. “

National Project Manager
Chris Smith
National Project Manager

Chris oversees small and large-scale job works as part of his role as project manager for Contego. This can be anything from pigeon guano cleans to
large-scale bird proofing work. 


His interest in pest control began when he was around 11 years old when he had to deal with a mouse in his home; with the help of his dad of course. From there, he went around farms, helping farmers control rat populations and then eventually started working in professional pest control. 


Since becoming a pest control professional in 2010, Chris has gradually worked his way up the career ladder. His career began when he started working as a pest control technician for a national pest control company in the North East of England. The experience he gained taught him how to deal with many different kinds of pests and about the treatments that were needed to eradicate them.

Chris then acquired his level 2 BPCA accredited certificate, which led to him becoming team leader of the bird- proofing team for the North of the UK. Chris was in this role for over 2 years, and during this time, he learned how to install every type of bird-proofing on the market. He also gained an IOSH Managing Safely certificate. 


His next role involved dealing with major rodent infestations for a wide variety of businesses. His main duties were completing detailed inspections of sites to understand the root cause of a pest problem, putting an action plan together, and then implementing it successfully. 


Before he joined Contego, Chris was an account manager for two major blue chip companies and the value of these contracts exceeded £1 million.

He’s delighted to be a part of the Contego team because his skills and values fit with ours. 


“Over the time I’ve been in pest control, I’ve experienced many different roles and I feel that this has given me a greater understanding of the industry. This helps me to deliver a high-quality professional service to all our customers.”

Project Support Administrator
Kristian Glasper
Project Support Administrator
Graphic Designer & Digital Marketing
Heather Rowland
Graphic Designer & Digital Marketing

Heather is our Graphic Designer and joined the business in August 2017. She is no stranger to the company having actually worked with us on different design projects over the past 9 years.

Heather studied Graphic Design at Northumbria University, she lives with her husband and two children in North Yorkshire. A socialite at heart she loves nothing more than a good night out with friends and of course, spending time with her wonderful family at home or away on holiday – usually in France.


At Contego her role is to work with our CEO on the branding and marketing side of the business. Her eye for design combined with our unique service delivery and offering is what sets us apart from our competitors - It's Why We’re Different.

Heather is highly motivated, passionate about design, strives for perfection in anything she does and is very happy at Contego.

"One of the best things about being a graphic designer is how versatile my design briefs can be. I've worked on everything from corporate branding, website design, digital & printed marketing, vehicle livery, signage, exhibition stands for events, our very own domestic and commercial product range, annual award preparations for which were both runner up and winner in 2019, and more recently the interior design of our new office space which is going to be amazing!"

Accounts Assistant
Lucas Bourne
Accounts Assistant
Ecommerce & Inbound Lead Generation
Hannah Crooks
Ecommerce & Inbound Lead Generation

Hannah joined the Contego family in November 2019 as part of our Ecommerce team. She has several years experience in the Ecommerce sector and has worked for mulitple multi-national companies.


As part of her role at Cotego, Hannah is managing the sales channels for our new domestic range. She enjoys spending time with her friends and family, walking and visting family all over the world.

Sales Project Support Team
Gillian Hilton
Sales Project Support Team

Gillain is a part of our Sales Project Support Team who joined the business in October 2019. She has over 20 years of sales experience and has worked all over the country

Gillian enjoys spending time with her sons & her 2 grandchildren. She loves to go walking and socialising with friends.


The most important thing is to enjoy your life - to be happy - it's all that matters.



Thank you for contacting Contego. One of our team will be in contact shortly. 


Thank you for contacting Contego. One of our team will be in contact shortly. 


Thank you for contacting Contego. One of our team will be in contact shortly. 

Meet The Team

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